Purolator, Toronto, ON

Joel Herzog - 2022-09-30

The only reason for not giving this location 1 star, is the friendly staff. Since installing the Amazon label printer, this place is slammed, yet operated like a small booth. Don’t let the huge distribution centre fool you, if you’re sending a package, there’s only 1 person manning the centre. AND- can you PLEASE put up proper signage and instruction for the AMAZON returns kiosk. Every time I’m in there I show several people how to use it. I KNOW there’s a sign- but CLEARLY it isn’t working. How about this: AMAZON RETURNS Scan your QR code here. Hold your phone 6” from the green light. NOTE: DO NOT put your package on the scale. Not that hard. Just do it and watch that line move faster. YOU’RE WELCOME

Pulkit Arora - 2022-11-02

They don't listen to the customer or guide them with an actionable step. I was showing them the status of my package as 'returned / undelivered' on Purolator website and the lady at the counter just kept saying 'in my system, it shows it was already delivered'. Aren't those two systems supposed to say the same things? If it's not, is it my problem? Instead of providing a solution, she just gave me templated answer.

Zahra Majnoun - 2022-11-26

I got a notice to get my package from the pickup place within 5 days but the package never arrived at the pickup place!! Based on their tracking notifications, they have kept my package for one week in their facility instead of sending it to the pickup place they themselves provided in their notice!! Why even bother with a notice if the package wouldn't go to the address in the notice? It takes more than one hour to be able to talk to a human being and they don't do anything as well. At this point I'm not even sure my package is actually at the facility/locker. Their notifications are changing everyday but the package has never been sent to the pickup place (which is literally 2 minutes away from the initial address). I was not the person who chose Purolator for this shipment but I for sure will never chose them in the future with this experience!

Merf Ronny - 2022-08-28

Its weird that there is only one scanner that customers can use and the people behind the counters can't help you unless you scan your items? Even when they are not busy and someone ahead of you is scanning like 20 items... It would also be nice if customers were told to save their transport bags.... Other than that it is pretty easy

Max Vo - 2021-10-17

Friendly staff, and didn't lose my package. Don't know why they can't find a way to drop off the package at the front door or leave it at a more convenient depot location. This pick up location is really out of the way.