Purolator, Brantford, ON

Brittany Holland - 2022-07-21

I am having live plants shipped to me and paid for 1 day delivery to ensure they're still alive upon arrival. I recieved a missed delivery message. Have called 3 times and been on hold for over 30 minutes each call without getting a hold of anyone. It's impossible to reach customer service. Will not be using them again and will be posting to our local plant pages not to use Purolator in the future plant sales/purchases because it's a mistake.

Andrew - 2022-10-28

First they didn't attempt to deliver my package (no movement on my side street all day on my doorbell camera) Then they brought it back out here in the middle of no where! I broke my knee and couldn't drive to get out here and they returned my package to the sender without notifying me! Once I was able to drive again I returned to the bad news in astonishment. Terrible service, if you can even call it that. 1 star is too many.

Kris Cath - 2022-10-22

Always in and out quickly here. Location may be a little out of the way for me, but it may work better for the business. Only ever one, maybe two customers in front of me but efficiently dealt with, and we're on our way.

Kate Marty - 2022-12-05

Such a bad service. The delivery Guy didn't make it. So he just put in the status: receiver unavailable. Which Is funny because I was waiting for that package all day long. When I called, they said I had to go and pick it up by myself, or I should wait... whenever they wanted me to wait for my package.

Sandy Ferguson - 2022-12-06

I have been home all day ,but apparently I was not Driver just placed a sticker on the door, i happned to go out of the front doorthe driver looked around and saw me but got in the van and drove away. I only gave 1 star because you cant give none. purolator needs to fire route driver 54E as this is the 3rd Delivery that I have had to go and pick up Pretty poor customer service