Purolator, Brockville, ON

Brittany Martin - 2022-08-31

Worst customer service, incredibly unreliable source of delivery. Did not receive an email that my package had been shipped and also did not receive the tracking number. They tried to deliver while I wasn’t home as I wasn’t aware my package had been shipped so I called and requested that the next day they deliver my package AFTER 1PM. They attempted delivery the next day at 11am instead of the time they promised they could deliver at so instead of saying that’s not possible they made a promise they couldn’t keep and I am still waiting on my package. Might be waiting all week. Over all terrible experience I do not recommend at all 0/5 stars.

Canadiangirl220 - 2022-10-19

I order a package on the 6 of October. They said they can’t Delivered to a PO Box. So I had the address changed to my home address. Today is the 19th of October and it has been determined they can’t deliver to my address. Not one phone call, not one email, or even a text message saying there’s a problem with the address. Very unimpressed if I could rate zero I would. 

Devra Rayvals - 2022-10-23

This used to be a fantastic company. Hadnt used them for a couple years and will never use them again. Impossible to talk to a live person. Took three days just to pickup and almost two weeks to deliver from eastern ontario to southern ontario. The old service used to pick up one day and arrived the next to the same destination. The drivers are fine but the office staff dont seem to know what they are doing. The new online virtual helper is useless and time consuming.

Matt W - 2022-02-10

It's always something with Purolator. Whenever I see Purolator as the chosen courier, I instantly know they're going to screw up somehow. My package was supposed to be delivered today, only for an update this afternoon warning me that, due to a "routing issue" my package is going to be delayed. They sent my package to the wrong sorting facility so now I have to wait longer due to their mistake. I can't believe a company so bad can afford to operate.

Mike Budel - 2021-12-13

Terrible experiences with Purolator. Their drivers simply don't care and their customer service is the worst. They seem to put no effort into even trying to satisfy their customers. They are dishonest as they will inform that a package has been delivered when it hasn't, leading to thoughts that the item has been stolen, leading to a 45 minute on-hold phone call to their atrocious customer service line. Much better companies out there,,, Amazon should ban Purolator.