Purolator, Barrie, ON

Gail - 2022-07-21

Purolator customer service is non-existent. Purolator attempted to deliver a parcel today. The front of our condo is temporarily under construction and access is possible only by the rear entry. I'm told they will reschedule another date/time. I would much prefer to pick up my parcel from the depot. I was on hold for over half an hour trying to connect with a live person to tell them, with no response. Trying to set up notifications online or on mobile is impossible. I would not use them myself.

George Clarke - 2022-12-03

Worst service in the world, have had my packages for 3 days, they have entered false info into tracking, have never actually attempted a deliver, latest "attempt" driver could not find address but also indicated he had made a deliver attmept...my only recourse, re-schedule deliver with no guarantee they will actually do it or request a hold with sketchy info on when I can pick up. One star is way over rated!

Sara L - 2022-10-13

Claimed to have delivered my package to my address. I’ve been home all day, not one person showed up. I saw the truck drive by. Now I have absolutely no idea where my package is because they have claimed to have delivered it to my address. It was an expensive item and signature was required. I didn’t sign for it, so I have no clue where my package is. Customer service is a joke. You can’t even speak to a human on the phone. After this review was posted, I ended up finding my package delivered to another address wayyy down the street. No idea how you can screw up like that.

Pudi Patel - 2022-08-17

When I tried to trace my package, I can see last they scanned about a week ago. And it is on the vehicle for delivery. That’s package is in my city eventhogh I haven’t got that. Monday I talked to them and they assign my case to tracing specialist. But I have not got any response from her. It’s been almost week. I paid them for express shipping and they treat like I paid for ground shipping. When I called them again I got same answers all time that their team is still investing. And they transferred my called to specialist but she didn’t receiver my call any time and never tried to contact me back. Worst experience with them. When I asked them for my refund they are saying contact to the person who delivered that to you and ask them for refund. Why do I need to ask the person who delivered as they sent me my package and even I paid that amount for the shipping.

Thushen Naidoo - 2022-10-25

The logistics manager needs to understand distance and time. Asking EG residents to pick up from this location is insane. No one is driving 70km to pick up a $20 package. This is the worst courier company I’ve ever experienced.