Purolator, Calgary, AB

Kevin Paulichuk - 2022-09-06

I had to give them 1 star as there is no lower option. Hands down the worst company ever. Thank you to your driver that pulls up to my building gets out walks into the lobby and leaves a note. Could not carry that 1lb package? Oh your customer service what a treat that is. "Would you like me to reschedule your delivery for tomorrow?" The one I should have got today? Ok so tomorrow? Purolator customer service answer" well we can not guarantee delivery for tomorrow?" So when do I get it? when you feel like it? I really hope people see just how Purolator and your parent company Canada Post really is useless.

Antony Brown - 2022-11-08

Not happy with service, I have been waiting for days for a shipment that was originating and delivering in Calgary. Shipment was first out for delivery on Friday. There was a weather delay and instead of making it available for pickup it was stuck in the truck all weekend. When I called again and had it put as hold for pickup I thought it would be available as per an email. Instead, when I arrived at the terminal the shipment was "out for delivery"...when I found out I told the terminal clerk to "let the driver deliver." Guess what...they cancelled the delivery and now I have to go BACK to the terminal to pickup. Talk about a waste of time. Very unprofessional. ***Quick update...just got a new notification that this is back "out for delivery"....their excuse is that there was a "sorting error". How much you want to bet that later today it will still be sitting at the terminal or better yet, lost?***

Thi Nguyen - 2022-12-16

I have a parcel which was delivered late and now waiting for picking up. I am not in the country till the end of December thats why I asked my bf to pick it up for me as Purolator wont hold it over 5 days. He has photo of my ID with whole name and address same on parcel, pick up note and letter from me. But the lady at counter still didnt let my bf pick it up and showed him an email address to ask me sending email to show everything and confirm to let him picking up. I sent an email right away, another one after one day, the third one after few days and still nobody replies. Wondering what service it is and whose email she asked me to send to? And now with the right direction from the counter staff, my parcel has been returned. Such a awful experience with Purolator. What is the email she gave us and ask us to send to?

V C - 2022-12-12

Very helpful staff. She made sure to go and check for the package inside the warehouse. I was not hoping to get a call back when she said I'll call you when the driver arrives but, as soon as I got alert via text the package at the facility, I got a call from her as well.

Carole Stenhouse - 2022-10-03

Gave permission to be dropped off without signature. I have a keyed mail box AND a lockbox. STILL left a note saying I had to pick up the next day. Called them immediately and told them I needed it today (as noted well before this day) as I had an appointment to activate the device that evening and could not cancel. They refused to do anything to help. If I could give them no stars, I would.