Sue G - 2022-12-07
I have been going to Purolator for Amazon returns since the post office was no longer an option. It is very inconvenient as it's across town. I have always requested a receipt for my drop-off items. This was not an issue until recently. The last time I was there, the girl indicated they no longer print receipts. I insisted on getting one. She reluctantly printed it. Tonight, it was the same thing. I am well aware there is a tracking #. Please do not insult me with the process. However, there are always human errors and issues with technology. I want a record that my items were dropped with date and time. The lady was very rude. I was not upset. I just explained that I insisted on the receipt. I had a bad experience with that location before. I returned a broken lamp, and it took 3 weeks before I got my refund with Amazon. I am not going through that again. When the post office scanned the items, I had the refund in a matter of days. The customer service at Pinebush is lacking. How much time does it really take to print a receipt? Are we worried about the paper and ink? If the customer wants a receipt, then we should get one hassle free without the attitude and judgment. The girl that was there last time was there again today and was very rude and spoke up to indicate I gave her a hard time last time. I think perhaps it was the other way around. Asking for a receipt is not earth-shattering. Sorry that I spoke up when I didn't agree with your policy. So perhaps just look after the customer and do your job with a smile.