Purolator, Fort McMurray, AB

Terri Kaye - 2022-07-08

I will never order anything if Purolator is the carrier. What a nightmare to actually get my parcel. After contacting customer service 3 times to correct my address they attempted to deliver 2 days after to the old address. Finally it was out for delivery to the pickup location then it was returned back to the sorting center. Never again

Matt Nash - 2022-12-08

Every time I order something that gets delivered by Purolator I'm forced to go and pick it up from their depot because they don't knock or ring the bell and just leave the package slip in the door. Edit: Emailed in tracking number as requested and received no response.

Sarah Mac - 2022-12-07

Terrible customer service, terrible service in general. Once again, Purolator's "Attempt" to deliver "Missed Me". No doorbell, no door knock, no parcel, just a sign on the door that says I can pick it up tomorrow. Even though I was home, and no one actually tried to get my attention - just stuck the slip on the door and left. To make matters more frustrating, there's no way to talk to an actual person on the phone, they just direct you online, where you talk to a 'virtual assistant'. By the time you actually get connected to an agent, you get told that they can request redelivery for the next day, but also that any request takes one to two business days to review - so I can take my chances that it will be redelivered, or rearrange my schedule to go pick it up and hope that it's actually at the MacKay Crescent location. The fact that it's standard procedure for drivers to come to the door with no parcel, just the slip (I've seen it numerous times), tells you that they aren't even trying to deliver parcels, which is just incredibly frustrating.

Johnathan Wagg - 2022-12-05

DO NOT SHIP FROM THESE PEOPLE!! Ordered a work jacket out of Vancouver got to Fort McMurray just fine but once it got in purlator warehouse it somehow went missing. Called purlator multiple times, two weeks in a row they told me it was in their warehouse and would be shipped to me over night. On the third week they told me it wasn’t there any more, but they don’t know where it got to. Got a trace put on it, two weeks later get a email saying they don’t know where it is and basically better luck next time. Can’t get any response from purlator, trace department stop responding to my emails. Is this what I now have to do to get a response from them?

Tokoara Elliott - 2022-12-01

Worst company for deliverys! My package was shipped almost a week ago and I still don't have it. I've been told it may come tomorrow or next week! How is it still delayed In Vancouver it's been there for three days! I could drive there and back and still not have it at my house!!!!