Purolator, Ottawa, ON

Jim Purchase - 2022-04-09

Rahul was very friendly and helpful today. He showed me their new exterior drop box to retrieve my package.

Countrygal - 2022-07-14

Great service and always found the agents friendly and pleasant to deal with. Have returned a couple of Amazon packages here, the agent have been great with printing and attaching the label on my half. Open hours are always great, recommend this carrier.

D A - 2022-11-01

INCOMPETENCE EXPERIENCED Every step of an expected delivery was botched. Too many mistakes to type in a review. The highlight of this Kafkaesque comic tragedy was when I went to their depot (as they instructed) after a "failed delivery" ( we were home they never rang the doorbell) and they couldn't find the package . I asked the service agent at the front desk for his name OR Employee ID number so I could document this moment in the overall whole experience in a complaint.He refused and told me his employee ID number is his "personal info". Right then a food delivery man shows up with his lunch and asks him to confirm his name - which he complied with. At Least somebody got their package delivered.Don't bother sending an auto response to contact customer service.

Alex Proulx - 2022-12-03

How is this at all accessible to city-dwellers without cars? I need to take three buses and two hours of my time to now go pick up a package that I *paid* to ship. All because the lazy delivery driver couldn't call me to let me know they were at my building. A joke.

Fig Newton - 2022-10-01

Horrendous service. I don’t think their drivers actually get out of their vehicles on “deliveries”. They don’t see a light on so they keep driving. Then they send you and email saying they’ve left your a slip with a pick up location when in fact there was NO SLIP. Try calling their customer service line! Lol 30min before you’re connected to someone who has no idea what’s going on. How are companies still using this organization for deliveries?? How is this company still in business??