Purolator, Owen Sound, ON

Deep Diver - 2022-12-07

We receive the occasional package from Purolator. Our dog looks mean but is a big baby. The Purolator driver is always great with the dog and always has treats. Yesterday the driver stopped by the house, not because we had a package, but to bring the dog up because she had found her way on the road. This was really appreciated. Thank you for the great service.

Brant Cook - 2022-12-21

This is a pathetic supposed shipping company. I ordered a phone from Bell and paid for it. With the option available on the Bell site, I had it shipped to my cottage in Owen Sound where I anticipated being. When I received confirmation on the specific delivery date, I worked my schedule around so I would be there to receive it. The requirement was that I would have ti sign for the package when delivered. They attempted to drop off the package a full day ahead of the delivery schedule and left a notice to pick it up at the depot. When I attempted to pick it up with the delivery notice and purchase invoice I was informed that I had to show photo ID (which I did - but with my home address on it) or photo ID for my my business (which doesn't exist). - I presented my business card and I had a return package for Amazon from me with the address they were supposed to deliver to but none of it was good enough to receive the package even though supposedly, walking out the front door of the drop off location is good enough. So the package is going back to Bell. Christmas present delivery averted. Good job Purolator - NOT. I wouldn't even give them one star if that was an option.

Rad Frenchies - 2022-06-07

Was supposed to be delivered this morning. Delivery was delayed. Now its not showing up today. They sorted my parcel on the wrong truck. I called to pick it up at the depot and can't get ahold of anyone with a local number. No follow-up emails. Dispatch sent a message and was supposed to follow up to confirm i can drive to a depot to pick it up. Nothing. I'm willing to drive to any depot to pick it up and they can't confirm any information with me so now I'm driving to the depot it was Shipped from to sit there until closing time to hopefully get the parcel. It's a time sensitive parcel that will affect my business operations. I will Never use this company again. This has not only interfered with our business operations but if we dont received the parcel this will cost us an additional 3k because of this screw up to make other arrangements. UPS has never done this to us. We rely on this type of services from UPS all the time and they are always right on time.

Peter Kaufman - 2022-08-17

Brutal experience... Purolator drives by my house almost everyday. The day they are to drop off the package the driver can't find my house #...I have a large mailbox with my name on it and the fire # is clearly visible. When you try and contact a "real" person all you get is the virtual assistant which is no help. person

David Hunter - 2022-07-19

Impossible to call purlator. When you call its an automated voice that gives you the prompt to ask what you need but with no options. When I asked to set up a pickup it kept asking if I wanted to send a package and was unable to help in any way at all. This left me with no option but to go to the store front to ask a simple question about a base line task of a delivery service. Also I have had countless issues with this company with not properly delivering items or neglecting to inform me of the delivery etc... Just looking at previous reviews purlators overall failure and poor conduct of it employee's is wide spread and will continue with no plan to improve their services. Avoid at all cost!