Purolator, Lethbridge, AB

Valerie E - 2022-11-14

They are listed online as a facility that will do Amazon QR code/package free returns. I returned the items in the boxes they were received in and had all 4 sides of the box folded up even. Honestly, I figured they'd tape them up when they printed the label (so it's not like I handed them a bare item.) I even made it super easy for them because I printed each QR code and attached it to each box so that it would be less confusing between the 3 QR code packages I had. However, the associate who helped me lectured me on the fact "it's the customers responsibility to tape everything up secure". I tried to explain to him that the website says they will do the Amazon package free/QR code returns but he wasn't hearing it and grumbled along as he assisted me. Why offer a service if you're going to begrudge people who implement it?! Won't be coming back here. Not worth the hassle! :(

Dj Stevenson - 2022-10-06

We used to get deliveries all the time. New driver and they say we need to pick up at their store. Now they say we can’t get deliveries at our business unless it has our business name…we complied and received 2 separate deliveries . We are 1/2 a km from Evergreen Golf. I paid $40 to have it to the door….The MANAGER (with 38 year’s experience he said ) said that, “I am the map for Purolator Lethbridge” when I asked to see a map to show how close we were to the Golf Course. When I asked if knew my location he said, “I’m not that familiar with it”. …. ………Some Map right? The other lady was so rude and said condescendingly “oh well…no promises on deliveries”…. “We wouldn’t get anything done if we deliver to you”…I said, “ well you have delivered many times to us and I have seen you many times on our road going to the equestrian center”. Nothing but excuses from them after that. We have run a transport company for 20 + years and with all of the same customers since the start. We gladly do what they ask even it costs us at times. Big picture right? We’re never going to use Purolator again. Lazy and rude. They forgot who pays the bills. 0 Stars from us!!!

Renni Nicoll - 2022-09-11

No local phone number had to call a USA. Been trying to contact them for a month now they haven't replied.. do not use this company. Used to the deliver my bell phone back to the phone company.. over a month later phone company tells me they still haven't got the phone. It's now been 2 months. Phone still missing and no on is responding to my calls or emails.

Vb Films - 2022-09-24

Had to pick up a package and arrived 3 mins before close. The employee across the counter frowned and sighed as I came in. Employee was upset I came in right before close. Sorry but sometimes you stay a couple minutes late to help a customer…. She also denied a lady entry that came in at 6. Sign was still on open…

Bryce C - 2022-11-04

Been using them for years, every company has bad moments but makes me sad people use google to just complain. The staff here have been great to deal with.