Purolator, Nepean, ON

Andreana Hebert - 2022-08-26

Ordered an item that was being delivered by purolator. They have me a delivery date. I had someone home all day. Purolator claimed my house was inaccessible. When I contacted them to find out why I got no answer. My house was accessible all day and someone was home. Sounds like the driver was lazy and wanted to end their day early. However I have them a new address. Then they claimed the area was incorrect. It is not incorrect. Tried contacting to find out and all the agents stated was they had no information. I requested to talk to manager to find out what is going on. And all the agents ended the chat. Not impressed. I'm paying for express delivery and they can't even tell me what the problem is.

E J - 2022-10-25

Staff was polite and knowledgeable at location. I could not pick up an envelope for my spouse, they needed her signature- only hers. Asked for re delivery. Tracking shows envelope put on truck and then dropped back at the counter 1 hr later! No delivery attempt! Called for another re delivery. This time the driver tossed the envelope on the porch- under the mail box!- rang bell and left- no signature with an exposed envelope to potentially blow away in the wind!! Envelope clearly states "Do not leave- signature required". Horrible driver!

Nagbabu Bonkokud - 2022-08-29

"ZERO RATING ONLY IF I CAN RATE IN NEGATIVE".... Pathetic service... If you want your package to be safe never ever use PUROLATOR... they never left a note saying that they attempted delivery and unless I asked on chat there was no update on this. Their customer service is also pathetic no one really gives any proper answers and they are taking more than a week now to actually make my package available for pickup still no update. At this point I think that they don't even attempt any delivery and just say that they did so customer can pickup.. WORST DELIVERY SERVICE EVER!!!!

Emely Calero - 2022-09-20

5 minutes ago NEW I haven’t dealt with this location yet BUT i will most likely have to tomorrow. I’ve been awake since 8 am and so have all of my 4 other roommates, apparently they made an attempt to deliver my package but some how none of us heard them even though I was on the main floor beside the door reading while waiting. The note they left on the door contradicts what they said on the website, one says the attempt was made at 9:45 and the other says 9:25… and then when I told them about my situation (what happened and why I need it today because it was already delayed so it’s Been 2 weeks since I was supposed to revive it) they said they’ll let the driver know to come back if there is time but no guarantee and the website won’t update if they are Gonna come back and they can’t let me know. So I just have to sit here and wait for my package even though I don’t think it is going to come considering they couldn’t even make the initial delivery. This is a terrible delivery company and just like the reviews below many people I have spoken to in person say that purolator is known for this. Very upset and stressed about this

一真的鱼 - 2022-08-22

I ordered a product which is more than 1k) but no customer service at all. No one will answer the phone (wait for more than 30 mins). Everything you will get is fake robot voice. You won't know where is your package and no any notice on your door or mail box.