Purolator, Nanaimo, BC

Jude Oliver - 2022-07-04

Unbelievably bad and just like its parent, Canada Post, does not deliver deliver as promised. Parcel moved fast at first until the "mechanical delay" got it caught up for days, going nowhere. No communication online of what was going on, despite my requests for updates. No phone customer service. Will never use again. Now, 5 days later there is yet another mechanical delay! The parcel gets onto the delivery truck and then each time there is an unexplained mechanical delay. This is absolutely hopeless service. The sender went to extremes to get this package to me and Purolator has dragged its heel the entire way. Totally unacceptable.

Dana Green - 2022-07-05

The Purolator in Nanaimo is actually decent! I have had bad experiences with the company in a different city before. However this location is pretty good. They def tried to contact me when my package came and I was able to go in and pick it up with no issues. The staff's there were nice, and it did not seem like they hate their jobs lol.

Hector D - 2022-09-29

Amazingly terrible company. On the phone for hours trying to get a small package from Victoria to Parksville. It's a 2 hour drive yet it will be over a week until it's delivered and I will have to pick it up. Will never ship anything through them again

Black Fox - 2022-08-10

I'm giving this place 1 star because if I'm not home during delivery I have to drive 160km to pick up a package. If there's a note on the door saying you'll be back in an hour, why can't the driver make a second attempt, or automatically try again the next day! Purolator needs to have pick up services in all communities like Comox, or Courtenay...Why not create drop boxes like Amazon or use them if it is an Amazon delivery.

Wolly Karlotta - 2022-08-10

this has to be the best costumer service ive ever received, i didn't catch the operators name but he was so kind and helpful. he repeated all my details to me twice to ensure he got everything correct and is sending me a redelivery tomorrow for a package i missed. wanted to leave a nice review cause yall really were great!