Purolator, Kamloops, BC

Jayden Hilsdon - 2022-11-03

Staff barely speaks English at call center. Slow in getting corrections completed apparently takes 48 hrs to update address in computer. Drop location continually fouls up delivery sometimes sending my parcels to next town even though postal address is correct or just handing back after delivery to driver as an unclaimed parcel. Never calls or alerts to packages waiting to be picked up. Never have had an positive experience with Purolator and get no positive changes after letting call center know, no wonder UPS and FED EX are gaining ground in Canada even Canada Post is looking better. AVOID USING AT ALL COSTS

Jeffrey Condon - 2022-08-22

If I could I would give Purolator 0 stars my package still hasn’t been resolved and it’s been 2 business days. I went to the location and all they said was that they’ll call me when they get it. It’s not my fault that the driver decided to mark the package incorrect when the package had the correct address. This is pretty bad the clerk should’ve went into the back and asked their warehouse staff what’s going on with the package.

S V L - 2022-07-15

god just leave the package outside when people are busy. Learn how other companies deliver the package. They left it near the door. Now the system keeps saying they could not contact me. At least you can leave a note near the door. You will be eventually out business if you don't improve while your competitors handle things so nicely.

J.barry Healey - 2022-08-10

Do not use this company. They should not get any ratings. They don't deliver your goods. They don't even come to your home. No phone calls. No sorry we missed you cards. But they do take your money. I have had enough with the lies. I am going to report them to all the agencies that deal with fraud. No other words for it.

Braden Kear - 2022-10-21

Won't deliver to my address, didn't notify me of package arrival, now the package is IN THE BUILDING but in the wrong part of the building, so I can't have it. Have to wait for them to "re-deliver" it to the pickup side of the warehouse again, and pray that they notify me next time. Customer service was not helpful, I don't think they understood that Purolator does not deliver to rural addresses, despite explaining multiple times. Possibly the worst service for package delivery of the available options. Note to the social media person, please don't paste your form letter reply, it isn't helpful. Either fix your problems or reach out to the aggrieved parties, don't throw the onus back on the customer to act.