Purolator, Kelowna, BC

K Kato - 2022-09-03

I give 1 to this company and office. It is because I don’t have an option for 0. The quality of service is not improved at all after these all comments. After talking with customer service, i was told that I have to make an appointment for oversized delivery. I didn’t ask for oversized delivery, and you did transferred my package to that department without TELLING me that I have to make an appointment for that. Were you about to hold my stuff until I talked to customer service?? No instructions???? And it’s simply slow to be delivered. What is the whole point of choosing the delivery date when it’s not so accurate? If it is going to be late, you need an explanation for every single reason, otherwise we will not know what’s happening and be worried especially if those packages are essential for them. Ridiculous experience.

Paulo F - 2022-08-10

My printer was on the fritz and I was unable to print my label before heading to the store. I was not sure if they would be able to help me out as some of their competitors don't make printing a label easy. They could have not been more helpful and made the process seamless of printing my label and even took care of attaching it to the box. It is nice to see when a company makes it easier for their customers to utilize their service.

Tony - 2022-09-20

The last two times I was expecting shipments the drivers didn't leave me a slip nor did I get any information about my packages. I had to call them and figure it all out. Not sure why they don't deliver to my apartment, but the service sucks. When I went to pick up my package the woman was very friendly and helpful.

Jeff Crompton - 2022-07-16

The pick up location was good. The lady was quick and relaxed. Don't know who delivered it to my apartment , never buzzed the front door and the online reminder and the sticker has 2 different dates on when it was attempted delivery.

茉侑城島 - 2022-11-24

The driver didn't bother knocking on the door when I "missed" my package even though I was home all day. They didn't even leave a slip to notify where and when the package could be picked up. I called customer service multiple times as they held my package without any update for two days and it was always over 45 minutes wait to speak to an agent. They don't even deserve one star.