Purolator, North Bay, ON

Mattea Brotherton - 2022-07-30

60% of my packages I’ve got through them have gone missing. They also never actually buzz the apartment when they are dropping off packages, they just keep leaving notes saying “we’ll try again tomorrow”. I could count good service I’ve received from them on one hand. It seems like there is only one good delivery man for them because it’s always the same guy I see when I actually do get my packages.

Charlene Martel - 2022-03-09

In years of service provided by this location, I am very happy for the most part. I personally have only had one big problem, and a few minor frustrations. The past couple of days have been frustrating but I know it'll work itself out. I've not had damaged parcels, they're always delivered with care and I live that when I reach the door in time to yell thank you, I'm greeted with a friendly response. No company is going to have a 100% track record and that has to be kept in mind. My experience has been positive. The one problem was easily solved and this location worked with me to resolve it, in a timely fashion. The pandemic, along with harsh winters can add complications I'm sure. I wrote a very different review earlier in frustration but felt it more fair to leave a review that covers my whole experience. It also helped me appreciate the usual standard of service more. Thank you for the great service and stay safe out there.

Kevin Alborough - 2022-03-21

Third order out of the last four, to tell me that my address is incorrect. It isn't. I live on a pretty main street and have had to correct them several times and yes I am certain this is my correct address. Invest in a GPS system for your trucks or hire some reliable drivers. If it were an option, I would simply not do business with any company who uses Purolator at this point.

Donna Hilditch - 2022-03-05

Had my order shipped to purolator from down south in 2 days. That was 7 days ago. Cannot contact anyone on the phone and the virtual assistant is a joke. Went to the depot in person to confirm my address because apparently it doesn't exist. I live on one of the main streets in North Bay yet they couldnt find it. I was told that it was on the truck that day and would be delivered. Still no delivery. Expensive part for my stove and paid for but no idea where it is. No GPS? No phone call to confirm my address? Where the hell is my order? Purolator? NEVER!!!

Greg Lathangue - 2022-01-29

Shipment tracking not updated regularly. Items not delivered when scheduled. *Edit: lowered rating to one star. 3 items in the last 3 weeks have all arrived significantly late. The item I’m currently waiting for travelled the wrong direction, 300km away from my address, instead of being shipped towards my town. Very unreliable shipping. Would never choose to use Purolator.