Purolator, Montreal, QC

Nathan - 2022-09-28

(This review is for Expert Shipping, not Purolator, although the return carrier is Purolator). I returned an amazon package. The guy was very busy (there was a line up) and said to just « leave it » . I figured I would trust the guy, because he was so busy, and Ive been his shoes before… Big mistake.. still havent gotten the refund and it has been 2 weeks. I guess the guy just kept the package to himself.

Oli Ver - 2022-12-19

Always late! Sometimes they just dont do their job... When you are supposed to receive a package requiring a signature, they leave the package in front of your door without notification.

Alex - 2022-10-28

They basically stole a package I gave them to return. The package never arrived at destination. No info, they just straight up « lost » the package. DO NOT DO BUSINESS WITH PUROLATOR OR WITH BUSINESSES THAT USE PUROLATOR. Unless you enjoy losing money, of course.

Alexandre Willame - 2022-05-19

They use illegal charge practises, they take zero responsibility if they damage or loose any of your packages, they are rude to clients and very unprofessional, avoid this place and go to the DHL store next to Beaubien metro (or the one next to McGill metro downtown), or the UPS Store next to Sherbrook metro as an alternative. They make you pay for package drops even if the shipping are already paid. I used to drop packages there and they never charged me before, the girl told me they will charge me 5$ per package, when I asked her to show me where this rule is, she told me to check the website. After I found nothing on the website and asked her to show me where it was, she was first very rude and would not explain why she chose to charge me now but never did in the past. She then called her manager, and after a while, told me that her manager told her it was 5$ per package (so the rule was nowhere to be found on the website). After giving up per lost of time, I end up agreeing to a proposal she made (5$ for the lot of 6 packages). When it is time to pay, she charged me 23$, saying it's a favor because it should be more, totally ignoring she told me it would be 5$ before handling the packages. I ended up having to accept the surcharge by lack of time as it was closing time. Also, when I got back home, I realized they wrote on the receipt they were not responsible for any loss or damage of the package they handle, basically giving them a free pass to do whatever they want with your package if they don't like your face or whatever. I would have never agreed to leave my valuable packages if I would have knew of that beforehand, and certainly not after having paid a surcharge for them to take care of the packages.

George Xenakis - 2021-01-29

The worst ever ..always an excuse for not delivering on time or saying lies about no one was home ...but we are all day at home lol...I will never buy anything that is shipped with them and when I contact them numerous of times for many different occasions they respond as it is what it is ...NEVER AGAIN !! I de-prioritize them on Amazon... I forgot to mention , even when I offer to go to there storage facilities to pick up my item they deny by saying its in a pallet and we don't have access to it lol I honestly hope they shut down since they feel comfortable with there reputation and don't take their business seriously... NEVER AGAIN !!EVER!!!