Intelcom Headquarters, Montreal, QC

茶spiritea - 2022-10-05

I have experienced a few deliveries with this company and it’s the first time I comment. This most recent delivery was so cringeworthy that I cannot help myself to come here as I feel something needs to get done on their end. I’ve had one good delivery that went well with them. For this last one we’re unable to track their delivery as the status isn’t updated online. They send an email that mentions the delivery is on its way and will be done within 3 hours which is totally incorrect. I’ve waited all day and still no sign of my package which I need to sign for. They cannot account at a given time what their driver’s itinerary is. I had to call to inquire about my package more than once and the persons on the line could not help me and could not do anything to at least get someone to update the status in their tracking platform. When I remarked that the website and email notification were unhelpful the phone assistant told me to “calm down” even through I was using a patient tone. Well I certainly felt more calm after this comment and waiting at home all day, not! The merchant I bought the supply from will certainly hear about this experience. It’s unfortunate we have to go public but how else will someone do something to fix this issue? Home delivery is supposed to be convenient, not a hassle.

Martin Catellier - 2022-12-02

Horrible service from this company. I had to request a refund from Amazon after two attempts to deliver and a lot of wasted time. After giving Intelcom clear instructions after the first attempt, specifically re-confirming the cross street and my cell number, they still managed to deliver the package to ETS, an Engineering University at least a 10 minute walk away. They had the audacity to send a picture of the University building as proof of delivery!! I tried to recover the package from the University but in vain - so perhaps it wasn't even delivered to the University and they are now washing their hands of the issue, stating it was delivered. Intelcom, you are giving Amazon a bad name!

Marcela Witker - 2022-10-19

I am always happy when Intelcom is the delivery provider of my online purchases. Service is always great. Orders are left in safe places, and they update their delivery, so I always know when my order has been delivered. I never had delivery issues when it's Intelcom. Thank you!!!

Laura L. - 2022-10-05

I received an email about my package being shipped, then another email about my package arriving and if I needed to let them know anything specific. Then I got another email that it was delivered! I wasn’t home but my husband texted me at the same time I got my email notification, very accurate!

Marty Ma - 2022-11-26

If i could give 0 star on google review for this delivery company. i'll, I ordered something from Amazon to my hair salon which where I work, and I receive a email form intercom, and the email said my package will be delay for 3 hours, and that email I received is around 1pm, and then I didn’t receive the package at all, I left my salon at 6:30pm, and then when I got home at 7:06pm and I received a email from them, and the delivery guy just took a pic and leave my package on the st front of the door without any confirm or a call, it is the worse experience I ever had, it is so bad&terrible bad ! What if inside of my package the thing it cost 600$ dollars, would you guys pay for that, yes and I did made a call to the customer service, and obviously the guy who on the phone with me, just wanted hang up the phone and unprofessional attitude answering said oh Yeah we will pay for you, just call back ok bye, voila !