Intelcom, Whitehorse, YT

David Rózsa - 2022-12-13

Courier came Friday, but I wasnt there (my bad). I waited on Saturday, no delivery attempt made. Okay; not open on weekends? Delivery attempt made on Sunday... (I was away). I called early on Monday, waited on hold for 30 minutes before getting the privilege of asking them to have driver contact me to avoid this continuing. Never got the call. In fact there was no attempt to contact me the entire time, despite two failed delivery attempts across three days and the request to do so. They never issued a delivery notice; I had to manually check everyday to see if anything had happened. Most of this could have been avoided by using the information requested for the delivery — like the contact number. Now I have the honour of going and picking up my package instead. Very ineffective management, folks. I would avoid Intelcom if you can as there is no support when things go wrong nor any accountability.

Kristina Ostojic - 2022-08-24

We were informed our items were out for delivery and I was home all day and no one came by. We phoned customer service which informed us they couldn’t find the place but would be out next day. Once again no one delivered the package and no phone call from the delivery crew about not being able to find our location. We proceeded to call three more times and even ask to pick up from the warehouse which the customer service agent informed us to look it up ourselves because he didn’t know where it was. The package was in the facility for a week, we called the fourth time and they said it would be out for deliver but our items where shipped back to amazon. Will not be using them again. Do not recommend this service.

Brandon D - 2022-11-29

Had an important delivery set out to be delivered today. Arrived in their warehouse at 8:56 am. 12 hours later and still hasn't been sent out for delivery despite Amazon listing 8pm as the receive by date and time. The customer service is very unhelpful, having no clue what their phone number is, and only offering to email them which will take two days.

Lina Radziunas - 2022-07-07

I see my parcel has been in Whitehorse for 2 days, which I know, doesn’t seem that long. However, my previous parcel sat at the courier’s for 3 weeks before it was delivered (a snow blower in the middle of winter - could have used it!); I’m hoping that’s not the case again this time? I’m wondering why there isn’t an option for me to pick up my item at the warehouse?

Rónán Hopkins - 2022-11-04

For the umpteenth time, I've ordered something from Amazon and they shipped through Intelcom, despite me essentially begging them to use a different courier. Package is weeks late, despite arriving in Whitehorse ages ago, tracking number isn't in their system, and when I called their call centre number (no local phone), the told me to get lost and contact Amazon for a refund. I don't want a refund, I want my package that my grandmother could carry here, on her back, from Toronto, in a more timely fashion.