Intelcom, Brampton, ON

A B - 2022-09-01

Trying to return an Amazon package. Absolute terrible company and customer service. All I'm trying to do is find out an estimated time bracket every delivery service will at least give you a 4-Hour time bracket this company refuses to give you any information. I made a call to arrange for pickup instructions I left the package hiding on the side of my house. The customer service rep said they put notes for the driver to pick up the package at the side of the front door behind the downspout where I left the package. Lo and behold I come home and there's just a tag on the door saying they missed us. I should add that I also gave the customer service rep my phone number when I called and asked them to have the driver call me when they are here just to kind of verbally tell him exactly where the package was not that it was hidden very well. They did no such thing. For a company half owned by Canada Post I completely expect garbage service my recommendation is just use your local Purolator drop off location if returning an Amazon package based on my experience. Yes you have to bring it there but it'll save you a lot of frustration from not having to deal with this terrible delivery service Intelcom

Harjit Daffu - 2022-07-19

Not sure why Amazon uses such a useless company. They dont arrive when they say they will. Cant get a hold of them when you call. I've reschedule my pick up 3x and no one has showed up. I will be calling Amazon customer service to let them know they should not work with this company. So disappointing.

Orli Millstein - 2022-12-10

I’m truly shocked at the absolutely terrible service provided by this company. I had my Amazon return scheduled and not picked up 4 separate days. They ask that you stay home to be present for package pick up too, so it was ridiculous having to do this over and over again, to no avail. No one is helpful, no one knows anything when you call customer support. Save yourself the trouble and print the label and return via UPS/Purolator/Canada post.

Michael Mclaughlin - 2022-08-15

If I could have picked ZERO stars, I would have. I live in an apartment building. My shipping address includes my apartment number. What this means is if you arrive to the outside of my building and I'm not home, leaving the package outside for anyone to steal (which they did!) is STUPID. But what's worse, is contacting them afterwards, they assume no responsibility whatsoever and I get an email, "Sorry 'bout that! Is there anything else you'd like?" Yeah, I'd like my money back that I paid for the package.

Harsh Ranjan - 2022-10-19

Useless company, Amazon should be ashamed of using such a worthless partner for returning parcels. They have lied saying they have attempted picking up my return package thrice. I have been home all day and never had anyone even ring the buzzer or call me on my phone.