Intelcom, Mississauga, ON

Carrie - 2022-11-11

Several months ago, Intelcom delivered my package to a house several blocks away and, luckily, the resident dropped it off later on. Yesterday, I received a confirmation email stating a new package had been delivered. This package belonged to someone else (also several blocks away), and I've had to return it to them myself as Intelcom never came to pick it up, as they said they would, after I reported it. The woman whose package I received said she had also received the wrong package. My package had ended up being delivered to someone who, luckily, agreed to meet up with me to hand it off late last night. He also had told me his package was sent to someone else. I'm not sure how one delivery driver can make this many mistakes on one trip, unless it was intentional. Update (two days later): no one came to pick up my package that day (as Intelcom confirmed they would when I called 10 minutes after receiving the wrong package), so I called them today to ask why. I was told "as it has been 24 hours since the wrong package was delivered, our investigation has closed. We would advise you to contact the company you purchased from and request a refund for the item you didn't receive. Please consider the incorrect package you received as our gift to you." Opening someone else's mail intentionally is a federal offence, and I was almost too shocked to reply. I can't imagine how much money they've forced Dynamite/Garage/The Bay/etc. to refund due to their own incorrect deliveries.

Danic - 2022-10-16

Had a bizarre experience with this company, they were suppose to come pick up a package to deliver back to Amazon, they would not come up to the house and ring the door bell and would just leave if the package wasn't outside but I was never told the package was suppose to be outside. Nor did they inform me that they were even on their way. The driver just made his own decisions and left.

Christina Del Grosso - 2022-12-07

I selected the option for My Amazon return to be picked up and Itelcom was responsible for that. I thought it would save time but it only wastes yours time. They give you a day of when they’ll pick up the parcel but no time frame. So they expect you to be home from 8am - 9pm But that’s assuming they show up. I received an email saying they were on their way but they never came. By end of day another email was sent saying that they couldn’t make it. So I rescheduled and thought maybe it was a fluke. Same thing happened the second time around. No one showed up. Contacted Amazon to drop off my package through other means as I didn’t want to waste any more time. I’m shocked that Amazon would partner with a company like this.

Andy Murray - 2022-11-22

Not much you can do because Amazon periodically ships with them. My packages are usually late with them. The only time I tried to return a package with them they just never showed up. Also, hope you like hold music because you'll never get through to customer service (I've managed to get through once, was told my package would arrive that day and then it never did). This company could benefit from being a little more customer centred.

Bikramjeet Gill - 2022-12-07

This is the worst company ever to deal with and I would recommend Amazon to revoke the contract asap if they want their customers happy. My experience is the same as other thousands of customers trying to see how the return pickup works, it is very bad at least in Ontario by Intelcom. Drivers just wouldn't show up at all and then when you try to reach out to the customer support they just don't care about the customer at all. I rescheduled the pick up 2 times and driver was a no show each time. Again, I can just recommend to Amazon and all the other vendors to revoke Intelcom contract if they want their customers to be happy.