Reviews

A Vallee - 11/29/2025 7:10:38

I need a person to answer questions - the automatic answers do not solve the problem. Also asked that parcel be left at door and it wasn't delivered.

Dave - 11/28/2025 23:58:59

tracking does not work ever

Jeff Marshall - 11/26/2025 5:01:27

Answer your phones and show me where I can pick up my package. I have called at least 20 times today and get nothing but continuous ringing or busy signals. This is a constant source of frustration at the Quesnel branch and has been going on for years. Please supply enough staff so they can do their jobs! I live out of town and need to know if I have a package before driving for an hour to get a nonexistent item that Purolator often says is delivered when checking tracking is sent via email or on the web site. An accurate confirmation should be the simplest and is the most helpful. communication for customers from a a delivery company. Unfortunately this is not the case and is far from a one-off situation.

MELVIN C DAVIS - 11/18/2025 2:40:55

PUROLATOR has screwed up twice on my deliveries, the first time leaving an over 1 thousand dollar cheque layiing on sidewalk at front door and the second time delivering an expensive delivery from TSC to WRONG address. Very poor service and I have not got drop off number.

Bryan Perron - 11/18/2025 0:23:09

Cannot find drop off location

AI - 11/8/2025 6:29:10

They lost my package

S Gurholt - 10/28/2025 21:11:37

Main Issue: Unnecessary difficulty retrieving a parcel after unsuccessful delivery attempt. I knew my parcel might arrive while we were out of town for two weeks and had notified the company I was purchasing from. I was assured that I would receive an email/text that offered the option to reschedule delivery. I did not receive any correspondence at all. Arrived home to find two Loomis Delivery Attempt notices. The notice said the parcel would be held 5 days; we arrived home on the 5th day. The delivery notice sheet did not include any way to contact Loomis except the website. The website also lacked any local location or phone number for me to contact delivery person. Tried the online Loomis Chat assistant: that feature repeated everything I said, then wanted to charge $5 to connect me with an actual person. Finally found a phone number buried online. Waited on hold for 10-15 minutes. Was at last provided with a local address for the carrier that had attempted to deliver. Drove to that address (in industrial park), which was a warehouse. Serendipitously, a Loomis truck was also pulling in to the parking lot. He said, "You're lucky to catch me, as usually nobody's here on Monday." He noted he had called when he had tried to deliver (the number had come up on my phone with no Caller ID, so I had ignored it). No voice message was left. I asked whether he'd sent an email--"No, we don't send emails." He unlocked a door and gave me my parcel.

Faye Weber - 10/27/2025 23:20:59

Never delivered

Faye Weber - 10/27/2025 23:19:11

Never showed up

Diana Klinck - 10/24/2025 4:37:37

difficult to contact