Reviews

AI - 11/8/2025 6:29:10

They lost my package

S Gurholt - 10/28/2025 21:11:37

Main Issue: Unnecessary difficulty retrieving a parcel after unsuccessful delivery attempt. I knew my parcel might arrive while we were out of town for two weeks and had notified the company I was purchasing from. I was assured that I would receive an email/text that offered the option to reschedule delivery. I did not receive any correspondence at all. Arrived home to find two Loomis Delivery Attempt notices. The notice said the parcel would be held 5 days; we arrived home on the 5th day. The delivery notice sheet did not include any way to contact Loomis except the website. The website also lacked any local location or phone number for me to contact delivery person. Tried the online Loomis Chat assistant: that feature repeated everything I said, then wanted to charge $5 to connect me with an actual person. Finally found a phone number buried online. Waited on hold for 10-15 minutes. Was at last provided with a local address for the carrier that had attempted to deliver. Drove to that address (in industrial park), which was a warehouse. Serendipitously, a Loomis truck was also pulling in to the parking lot. He said, "You're lucky to catch me, as usually nobody's here on Monday." He noted he had called when he had tried to deliver (the number had come up on my phone with no Caller ID, so I had ignored it). No voice message was left. I asked whether he'd sent an email--"No, we don't send emails." He unlocked a door and gave me my parcel.

Faye Weber - 10/27/2025 23:20:59

Never delivered

Faye Weber - 10/27/2025 23:19:11

Never showed up

Diana Klinck - 10/24/2025 4:37:37

difficult to contact

Lorraine Hildebrant - 10/17/2025 5:18:41

extremely poor method. Could not open

H.D.MacKenzie & Son - 10/15/2025 20:18:13

We have sticker in window, granting permission to leave packages. They apparently tried to deliver twice, but left nothing. Not even a sticker to tell us how to find the package.

Denise Webb - 10/15/2025 1:26:45

I have no idea or have I been contacted where I am to pick up my parcel that has been in Williams Lake, b.c. since October 11,2025

Gordon Manville - 10/7/2025 9:03:23

pickup location not shown. Tracking reuslt is refused.

charles smith - 10/5/2025 9:04:31

no agent, chat cannot answer a question if there is an agent,,